Joseph passed me this article about Redgee’s handling of an interesting customer support issue.
[My service recovery experience and thoughts about products and services after the jump.]
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Joseph passed me this article about Redgee’s handling of an interesting customer support issue.
[My service recovery experience and thoughts about products and services after the jump.]
Continue reading
When Drew finished the Mac client for release, I sent an “update request” to all my address book trying to get them to join Plaxo.
The Update Request has them update information in my Address Book, instead of asking them to become a member where the information is updated automatically and they get synchronization between their address books and with my contact information to boot. I wanted the latter but that only happens after the user has already done the former. I’m confused just trying to explain it.
See the problem is that the former benefits just me. The latter benefits them first, and me second.
Buried in the Windows client, there was an invite wizard and with today’s release this is exposed from the website under the campaign: “The Purpose of Hands.” (There is a pretty sophomoric parody on a tag line like that that I thought of while working on these pages—I’m sure you can guess:)
I finally am going Intel.
With the 17″ notebook, everything (i.e. what backpacks you purchase) revolves around it. Also since the resolution of the 15″ is the same as my old 17″, I’m switching back to 15″.
I got my first(?) Caltech Alumni spam today which led me to this page which led me to this page.
The cool thing about LinkedIn Groups feature (finding this is an interesting case of buried UI) is that this stuff seems to be officially/unofficially sponsored by the groups hosted by LinkedIn. This means I get a cool logo next to my vanity profile:
I’m not too sure where this belongs, but a website mentions a custom bag manufacturer: Zugster bags. These are real custom, made-to-order messenger bags right down to the pockets, pads, and the stitching.
Yes, it’s expensive and the wait is going to be like three months but flipping through these bags gives me a big smile:
I mention this because they are using Flickr for hosting images of these bags as they’re created. Here is the set for their messenger bag line.
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I promised Bess I’d mention that I’ll be at WebSIG’s “Wiki Technology and Trends” event taking photos and generally making an ass of myself.
Admission is free with RSVP do it!
Because it is Halloween, there is a suggested dress code of being an Agent which I’ve mixed feelings about. On one hand, I don’t have that sort of tie and dress shirt lying around; on the other hand, I look devilishly handsome in a suit. 😀
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I finally created a Facebook account. Someone mentioned FaceBook being the new MySpace just one e-mail before Aaron (who has been working at Facebook for a couple years now) sent me an invite.
I took that as a sign from God.
Mitch: [As the voice of Jesus] …And from now on, stop playing with yourself.
Kent: It is God…
—Real Genius, a Caltech favorite
Here’s Brian Solis’s blog I ran across because of the latest Lunch 2.0 event (oDesk): PR 2.0. Since I’m not a PR/Marketing type I don’t understand it, but other readers might find it useful in finding there is more to Web 2.0 marketing than “viral marketing.”
Actually, I’m hurt that in PR 2.0’s latest article, Jeremiah credited Joseph with co-founding Lunch 2.0 instead of me. He deserves to be boinked for that one, especially because I distinctly remember explaining to him how four of us founded Lunch 2.0 before I blacked out at the del.icio.us party.
For you photography buffs, this FotoPRIX commercial is simply amazing.Continue reading
Is a buyout an admission that Google Video got their asses kicked in?
Not sure about the price, but it makes some sense. No media company is going to touch YouTube with a ten foot pole and the biggest cost for YouTube is bandwidth, which Google has gobs of.
Does this mean I have to find another source for my Daily Show/Colbert Report fix?
Now about those copyrights…