I’m back up.
Comcast was very funny.
For the last half-year, if the cable modem goes down, by the time they address the problem, it is gone. Since addressing the problem means sending an engineer which costs me and Comcast a lot of time and money, I resolved to wait until it was down for a day before calling them about it. The strange thing about cable modem is that sometimes it seems so slow, I am sure that a phone modem would be faster.
Then the internet went down, I waited 24 hours and called them. And then was given a sequence of successive lies about when it would be up. Somehow, there was a “scheduled service outage in my area” at that time and that I must have been one of the 4 out of 419 people whose cable didn’t come back up after the outage. Pesky little details like the scheduled outage occurred well after my cable went down seem to be unnecessary.
(There was this brief 30 minute episode with them on when their CS representative got offended that I called the so-called scheduled-service-outage-that-leaves-me-without-internet-for-five-days-minimum an “excuse.”)
By the time they acknowledged that this wasn’t a problem on my end, the earliest engineer they could send to look at the problem would be after I’ve already left for OSCON. Now it seemed reasonable to me that if a junkie like me who has been addicted to the internet since I was seven can tolerate being without internet in the home for two weeks, Comcast can tolerate not being paid for two weeks.
Comcast didn’t see it this way.
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