After being constantly bothered by your automated help

Let’s just say when my phone buzzes at 10:30pm and again at 12am. I turn into Statler or Waldorf

Dear DoorDash support,

I did not do this support request. I’ve never used your service. (I believe many at a previous company I worked at would use you when catered lunch wasn’t ordered that day, but I’m among those that subscribed to the theory of “Learned Laziness.”) In fact, initially I thought this was phishing or spam because we have no previous business relationship or customer interaction.

If the person who whined to you to create this support ticket provided a phone number or other contact information —which I’m sure they did if there was a real order attached — please contact them through that order and tell them to not mistype their email in the future. I can understand how not receiving their hot pockets or whatnot on time can be stressful (in my younger years I’d have probably blown up for less if ordering-shit-from-my-iPhone-because-I’m-too-lazy-to-walk-downstairs were a thing), but that’s no excuse for not double-checking what one is typing in the contact field(s).

If I keep receiving these e-mails , I’ll simply train my mail filters to ignore and and all future e-mails coming from you.

I wish you all the best! Thank you.

terry

P.S. There is an apostrophe in “youve.” I normally wouldn’t mention it, but it’s in e-mail template you have probably sent out more than 10 million times and I’d have think it’d be a little embarrassing that the $970 million in venture capital you took in didn’t pay for a spell-checker.

Begin forwarded message:

From: “support@doordash.com” \<support@doordash.com>
Subject: Thanks for contacting DoorDash Support!
Date: September 17, 2018 at 10:30:31 PM PDT

Hello,

Thanks for contacting DoorDash!

This email is to confirm that we have received your request. Our team will be following up with you shortly.

If you do not receive a response within the next 48 hours, please make sure to check your spam or junk folder to ensure our messages can reach you.

In the meantime, check out our Dasher Help Center! We have curated answers for your most asked questions.

Your reference number is xxxx.

Sincerely,
DoorDash Support
DoorDash Help

Begin forwarded message:

From: “support@doordash.com” \<support@doordash.com>
Subject: DoorDash Inquiry
Date: September 18, 2018 at 12:11:54 AM PDT

Hi ,

Thank you so much for reaching out to us regarding your inquiry. We’re happy to look into this for you; however, we need more information regarding the issue/concern you’ve encountered.

In line with this, can you please provide us details of your inquiry, the name/email on the account so that we can have it checked and verified from our end!

Hoping to hear from you soon,! Thank you for your patience and understanding in dealing with this matter.

Take care and be safe!

Your reference number for this request is xxxx.

Best,
Allan
DoorDash Support
DoorDash Help

ref:_00D1aKEiH._5001ajJUcj:ref

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